Retention Manager

Our client is an international product-based IT company specializing in the iGaming industry, actively seeking a Retention Manager to join the team.

📋 Key responsibilities and your contribution:
• Development and implementation of customer retention strategies aimed at improving key performance metrics.
• Design and execution of automated customer interaction workflows, including segmentation, personalization, and performance analysis.
• End-to-end ownership of campaign execution: briefing creative tasks, setting up, launching, and analyzing results.
• Project and campaign management within the retention and marketing automation domains.
• Use of analytical tools to identify growth opportunities.
• Assessment of the impact of retention campaigns on overall project performance.
• Evaluation of system load and prevention of technical issues.
• Management of key performance indicators (KPIs).
• Development of comprehensive retention plans, including automation and multi-touch communication chains.
• Collaboration with internal teams, leadership, and external partners.

📚 Your qualifications:

• 2+ years of experience in a similar role within the iGaming niche (we’re open to less if you’re a strong specialist 💪).
• Advanced experience working with CRM systems (ours is custom-built).
• Deep understanding of the technical aspects of marketing and automated campaigns.
• Hands-on experience with advertising platforms, including diagnosing and resolving technical issues.
• Strong knowledge of customer segmentation and personalized communication strategies.
• Proficiency with analytical tools such as BI platforms, SQL, Excel, etc.
• Ability to analyze large datasets, identify patterns, and draw data-driven conclusions.
• Skilled in identifying and impacting key performance metrics.
• Experience building and analyzing retention funnels.
• In-depth product knowledge sufficient to apply its features in user interaction scenarios.
• Strong communication skills across all levels — with colleagues, external teams, and leadership.
• Excellent verbal and written business communication skills.

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you’ll need for success.