VIP Account Manager (night)

Our client is an international product-based IT company specializing in the iGaming industry. Born in 2014, they rocked the CIS region, and now take the success to the world. 

We are currently looking for a VIP Account Manager (night).

📋 Key responsibilities and your contribution:

• Provide personalized assistance and support to VIP clients during the night , ensuring a high level of satisfaction.

• Provide service that meets quality standards and requirements.

• Implementing strategies to increase VIP client engagement and loyalty. 

• Monitoring VIP client activity and identifying opportunities for upselling or cross-selling.

• Analyzing VIP client feedback and implementing improvements to enhance the VIP experience.

• Keeping updates of industry trends and competitor activities to maintain a competitive edge in VIP client management.

📚 Your qualifications:

• 1+ years of proven experience in a similar role.

• Strong understanding of casino games and the VIP customer segment.

• Excellent communication, and sales skills.

• Adaptability to handle variable workloads and dynamic environments.

• Strong motivation for achieving set goals.

➕ Nice to have:

• Experience in a similar position in the iGaming industry (CIS region).
  

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you’ll need for success.